Shipping policy
The short version: flat $5.95 U.S. shipping · free on orders $75 and over · packed in 1–2 business days · delivered in another 3–7 business days · U.S. only · aerosols and liquids ship ground · tracking emailed on every order.
This Shipping Policy applies to all orders placed at archersautocare.com, operated by Archer's Auto Care, 4471 S Mendenhall Rd, Memphis, TN 38141, United States.
Shipping rates
| Order total | Shipping cost |
|---|---|
| Under $75 | $5.95 flat |
| $75 and over | FREE |
The total you see at checkout is the total you pay — no hidden fees. Local pickup at our Memphis shop is free; choose it at checkout.
Order confirmation
You receive an order confirmation email the moment your payment is processed, and a second email with tracking when the order ships. If you don't see the confirmation within an hour, check your spam folder and then contact us — we will resend it and confirm your order was received.
Order processing
Orders are packed and handed to the carrier within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays begin processing the next business day.
Delivery time
| Stage | Time |
|---|---|
| Processing (handling) | 1–2 business days |
| Transit (delivery) | 3–7 business days |
| Total | 4–9 business days |
Delivery times are estimates measured in business days (Monday–Friday, excluding holidays); carrier delays outside our control can occasionally add time.
Where we ship
We ship to addresses within the United States only (no international, PO-box restrictions apply to aerosols, no freight forwarders). Aerosols, pressurized cans and liquid chemicals are classed as ground-only by carriers and cannot ship by air, including to Alaska, Hawaii and U.S. territories.
Order tracking
As soon as your order ships, we email you a tracking link; you can also see it under Order Tracking. Please allow up to 24 hours for the first scan. If tracking hasn't updated for more than 5 business days, contact us and we'll chase the carrier for you.
Incorrect address
Please double-check your shipping address at checkout. If you spot a mistake, contact us at support@archersautocare.com as soon as possible — we can usually fix it before the order ships. Once shipped, a parcel cannot be redirected.
Lost, damaged, or wrong items
If your order arrives damaged or leaking, contains the wrong item, or never arrives — we replace it or refund you in full, at no cost to you.
Contact us with your order number and a photo. Full details in our Refund Policy.
Contact us
| Trade name | Archer's Auto Care |
|---|---|
| Address | 4471 S Mendenhall Rd, Memphis, TN 38141, United States |
| support@archersautocare.com | |
| Hours | Mon–Thu 8 AM – 5:30 PM · Fri 8 AM – 5 PM CT · Closed Sat & Sun |