Refund policy
The short version: 30 days from delivery to return any unopened item · no restocking fees · you pay return postage if you changed your mind — we pay if the item is damaged, leaking, wrong, or never arrived · opened chemicals are non-returnable unless defective · refunds to your original payment method in 5–10 business days.
30-day returns
You have 30 days from the day your order is delivered to request a return. To be eligible, the item must be unopened, unused, in its original sealed packaging, with your order number as proof of purchase.
How to start a return
- Contact us at support@archersautocare.com with your order number and the item(s) you'd like to return.
- We'll confirm your return and send instructions, including the return address.
- Ship the item back within 14 days of your return being approved, using a tracked service. Liquids must be sealed and packed upright.
Items sent back without requesting a return first cannot be accepted.
Who pays return shipping
| Situation | Return postage | What you get |
|---|---|---|
| Changed your mind, ordered the wrong item, no longer needed (unopened) | Paid by you | Full refund of the item price |
| Item arrived damaged, leaking or defective | Paid by us (often nothing to return) | Free replacement or full refund, including shipping you paid |
| Wrong item shipped | Paid by us | Correct item shipped free, or full refund |
| Order never arrived | Nothing to return | Free replacement or full refund — your choice |
There are no restocking fees — ever.
Chemicals, aerosols & opened items
For safety and hygiene reasons, opened or partially used cleaners, polishes, waxes, coatings, dressings and aerosols cannot be returned, unless they arrive damaged, leaking, defective or wrong — in which case we replace or refund them in full. Towels, pads and applicators must be unused; tools and equipment must be unused with all accessories and packaging.
Damaged, wrong, or missing items
Inspect your order when it arrives. If an item is damaged, leaking, defective, wrong, or your order never shows up, contact us within the 30-day window with your order number and a photo. We'll send a free replacement or issue a full refund, including any shipping you paid, and cover return postage if we need the item back.
Exchanges
The fastest way to exchange is to request a return for the item you have and place a new order for the one you want — your new order ships without waiting for the return to travel back.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may need extra time to post the credit.
Contact us
| Trade name | Archer's Auto Care |
|---|---|
| Address | 4471 S Mendenhall Rd, Memphis, TN 38141, United States |
| support@archersautocare.com | |
| Hours | Mon–Thu 8 AM – 5:30 PM · Fri 8 AM – 5 PM CT · Closed Sat & Sun |