Our Commitment to Customer Satisfaction

At Archer’s Auto Care, Inc., we stand behind our work and are committed to your complete satisfaction. Since 1981, we have served Memphis, Germantown, Collierville, Bartlett, and Cordova drivers with a simple code of ethics that includes providing exceptional customer service and keeping our promises.

Effective Date: 9/20/2024

1. Service Satisfaction Guarantee

Our Promise

We guarantee that all repair and maintenance services will be performed to the highest industry standards using quality parts that meet or exceed manufacturer specifications.

If You’re Not Satisfied

  • Contact us immediately at (901) 362-8863 if you experience any issues with our service
  • We will investigate and address any legitimate concerns at no additional charge
  • If we cannot resolve the issue to your satisfaction, we will work with you to find an appropriate solution

Service Redo Policy

  • If our service fails to meet industry standards due to our workmanship, we will redo the work at no charge
  • Service redo requests must be made within 30 days of original service completion
  • Original service invoice and appointment details required

2. Parts Return Policy

Unused Parts

Parts purchased but not yet installed may be returned within 30 days under the following conditions:

  • Parts must be in original packaging and unused condition
  • Original purchase receipt required
  • Special order parts are non-returnable unless defective
  • Electrical parts, fluids, filters, and gaskets are non-returnable once purchased
  • Customer is responsible for a 15% restocking fee on returned parts over $100

Defective Parts

No Exchanges or Returns Accepted

We do not accept returns or exchanges after purchase. However, if a product defect is discovered, we offer support through our warranty policy under the following conditions:

  • The defect is reported within 90 days of the original purchase date
  • The issue is caused by a manufacturer defect, not normal wear or misuse
  • The original purchase receipt is provided
  • When applicable, we will work directly with the parts manufacturer to handle the warranty claim on your behalf

    Core Exchange Parts

    • Core charges will be refunded when old parts are returned within 30 days
    • Cores must be rebuildable and match the part purchased
    • Core return deadline extensions may be granted for legitimate delays

    3. Warranty vs. Return Policy

    Our 12 Month/12,000 Mile Warranty

    • This is separate from our return policy and covers defects in workmanship and parts failure
    • Warranty repairs are performed at no charge when covered conditions are met
    • See our Terms of Use for complete warranty details

    Return Policy Scope

    • Return policy applies to unused parts and service satisfaction issues
    • Return policy does not extend coverage beyond our standard warranty terms

    4. Non-Returnable Items and Services

    Services

    • Labor charges are non-refundable once work is completed, except in cases of workmanship defects
    • Diagnostic time is non-refundable if you choose not to proceed with recommended repairs
    • Emergency or after-hours service calls are non-refundable

    Parts and Supplies

    • Custom-ordered or special-order parts
    • Installed parts (covered under warranty instead)
    • Consumable fluids (oil, coolant, brake fluid, etc.)
    • Electrical components once installed
    • Cut or modified parts
    • Parts damaged by customer misuse or installation

    5. Return Process

    Step 1: Contact Us

    • Call (901) 362-8863 during business hours (Monday-Friday, 7:00 AM – 5:00 PM CST)
    • Explain the issue and provide your service ticket or invoice number
    • Our service advisor will review your situation and explain available options

    Step 2: Bring Items to Shop

    • Bring the part(s) and original receipt to our facility
    • Parts must be in returnable condition as outlined in this policy
    • We will inspect items and process your return if approved

    Step 3: Refund Processing

    • Approved cash returns will be processed immediately
    • Credit card refunds will appear on your statement within 3-5 business days
    • Check refunds will be mailed within 7 business days

    6. Special Circumstances

    Emergency Repairs

    • If you’re not satisfied with emergency repair work, we will make every effort to address your concerns
    • Emergency situations may limit part return options due to immediate installation needs

    Insurance Claims

    • Parts and services covered by insurance may have different return limitations
    • We will work with your insurance company to resolve any coverage disputes

    Fleet and Commercial Accounts

    • Special return arrangements may apply to fleet and commercial customers
    • Contact your account representative for specific terms

    7. Exceptions and Limitations

    Time Limits

    • All return requests must be initiated within the timeframes specified in this policy
    • Extensions may be granted for military deployment or extended hospitalization

    Condition Requirements

    • Items must be returned in substantially the same condition as sold
    • We reserve the right to refuse returns that don’t meet our condition standards

    Proof of Purchase

    • Original receipt or service invoice required for all returns
    • We may be able to look up purchase history for established customers

    8. Customer Responsibilities

    To ensure smooth return processing, customers should:

    • Contact us promptly when issues arise
    • Preserve original packaging when possible
    • Maintain purchase receipts
    • Allow us reasonable opportunity to address concerns before seeking outside resolution

    9. Contact Information for Returns

    For return requests or questions:

    Phone: (901) 362-8863
    Address: 4471 S Mendenhall Rd, Memphis, TN 38141
    Business Hours: Monday through Friday, 7:00 AM to 5:00 PM CST

    Service Manager: Available during business hours for complex return situations

    10. Policy Updates

    We reserve the right to update this Return Policy as needed. Updated policies will be posted at our facility and on our website. Current policy governs all transactions.

    At Archer’s Auto Care, Inc., your satisfaction is our priority. We appreciate your business and the opportunity to earn your trust through quality service and fair policies.

    Thank you for choosing Archer’s Auto Care, Inc. – Serving Memphis area drivers since 1981.