Archer’s Auto Care, Inc.
4471 S Mendenhall Rd
Memphis, TN 38141
Phone: (901) 362-8863
Website: https://archersautocare.com/
Our Commitment to Customer Satisfaction
At Archer’s Auto Care, Inc., we stand behind our work and are committed to your complete satisfaction. Since 1981, we have served Memphis, Germantown, Collierville, Bartlett, and Cordova drivers with a simple code of ethics that includes providing exceptional customer service and keeping our promises.
Effective Date: 9/20/2024
1. Service Satisfaction Guarantee
Our Promise
We guarantee that all repair and maintenance services will be performed to the highest industry standards using quality parts that meet or exceed manufacturer specifications.
If You’re Not Satisfied
- Contact us immediately at (901) 362-8863 if you experience any issues with our service
- We will investigate and address any legitimate concerns at no additional charge
- If we cannot resolve the issue to your satisfaction, we will work with you to find an appropriate solution
Service Redo Policy
- If our service fails to meet industry standards due to our workmanship, we will redo the work at no charge
- Service redo requests must be made within 30 days of original service completion
- Original service invoice and appointment details required
2. Parts Return Policy
Unused Parts
Parts purchased but not yet installed may be returned within 30 days under the following conditions:
- Parts must be in original packaging and unused condition
- Original purchase receipt required
- Special order parts are non-returnable unless defective
- Electrical parts, fluids, filters, and gaskets are non-returnable once purchased
- Customer is responsible for a 15% restocking fee on returned parts over $100
Defective Parts
We will exchange or return defective parts at no charge when:
- Defect is discovered within 90 days of purchase
- Part failure is due to manufacturing defect, not normal wear or misuse
- Original purchase receipt is provided
- We will handle warranty claims directly with parts manufacturers when applicable
Core Exchange Parts
- Core charges will be refunded when old parts are returned within 30 days
- Cores must be rebuildable and match the part purchased
- Core return deadline extensions may be granted for legitimate delays
3. Warranty vs. Return Policy
Our 12 Month/12,000 Mile Warranty
- This is separate from our return policy and covers defects in workmanship and parts failure
- Warranty repairs are performed at no charge when covered conditions are met
- See our Terms of Use for complete warranty details
Return Policy Scope
- Return policy applies to unused parts and service satisfaction issues
- Return policy does not extend coverage beyond our standard warranty terms
4. Non-Returnable Items and Services
Services
- Labor charges are non-refundable once work is completed, except in cases of workmanship defects
- Diagnostic time is non-refundable if you choose not to proceed with recommended repairs
- Emergency or after-hours service calls are non-refundable
Parts and Supplies
- Custom-ordered or special-order parts
- Installed parts (covered under warranty instead)
- Consumable fluids (oil, coolant, brake fluid, etc.)
- Electrical components once installed
- Cut or modified parts
- Parts damaged by customer misuse or installation
5. Return Process
Step 1: Contact Us
- Call (901) 362-8863 during business hours (Monday-Friday, 7:00 AM – 5:00 PM CST)
- Explain the issue and provide your service ticket or invoice number
- Our service advisor will review your situation and explain available options
Step 2: Bring Items to Shop
- Bring the part(s) and original receipt to our facility
- Parts must be in returnable condition as outlined in this policy
- We will inspect items and process your return if approved
Step 3: Refund Processing
- Approved cash returns will be processed immediately
- Credit card refunds will appear on your statement within 3-5 business days
- Check refunds will be mailed within 7 business days
6. Special Circumstances
Emergency Repairs
- If you’re not satisfied with emergency repair work, we will make every effort to address your concerns
- Emergency situations may limit part return options due to immediate installation needs
Insurance Claims
- Parts and services covered by insurance may have different return limitations
- We will work with your insurance company to resolve any coverage disputes
Fleet and Commercial Accounts
- Special return arrangements may apply to fleet and commercial customers
- Contact your account representative for specific terms
7. Exceptions and Limitations
Time Limits
- All return requests must be initiated within the timeframes specified in this policy
- Extensions may be granted for military deployment or extended hospitalization
Condition Requirements
- Items must be returned in substantially the same condition as sold
- We reserve the right to refuse returns that don’t meet our condition standards
Proof of Purchase
- Original receipt or service invoice required for all returns
- We may be able to look up purchase history for established customers
8. Customer Responsibilities
To ensure smooth return processing, customers should:
- Contact us promptly when issues arise
- Preserve original packaging when possible
- Maintain purchase receipts
- Allow us reasonable opportunity to address concerns before seeking outside resolution
9. Contact Information for Returns
For return requests or questions:
Phone: (901) 362-8863
Address: 4471 S Mendenhall Rd, Memphis, TN 38141
Business Hours: Monday through Friday, 7:00 AM to 5:00 PM CST
Service Manager: Available during business hours for complex return situations
10. Policy Updates
We reserve the right to update this Return Policy as needed. Updated policies will be posted at our facility and on our website. Current policy governs all transactions.
At Archer’s Auto Care, Inc., your satisfaction is our priority. We appreciate your business and the opportunity to earn your trust through quality service and fair policies.
Thank you for choosing Archer’s Auto Care, Inc. – Serving Memphis area drivers since 1981.